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  • 1. What makes your skincare products natural?
    Our products are formulated with natural butters, oils, and the finest essential oils sourced for their purity. We use organic, sustainably harvested ingredients, free from synthetic additives, ensuring high quality for our discerning customers.
  • 2. Why are your products packaged in amber glass jars and bottles?
    We choose amber glass to protect the potent natural ingredients from UV light, maintaining their effectiveness and extending shelf life, while also committing to sustainability.
  • 3. Are your products suitable for all skin types?
    Absolutely. Our skincare products are designed to be gentle for all skin types. If you have specific concerns or sensitive skin, we offer samples for you to try before purchasing. Additionally, our display box, available for $12.99 with free shipping, is a great way to test multiple products tailored to various needs.
  • 4. Do you offer products suitable for children?
    Yes, our current range of skincare products is suitable for children aged 12 and above, crafted with gentle, natural ingredients to nourish and protect their developing skin. We are also excited to announce that we are in the process of developing a specialized line for children aged 3 and up. This upcoming range will focus on the unique needs of younger children's delicate skin, ensuring the gentlest care with our high-quality, natural ingredients. Stay tuned for updates and availability on our website.
  • 5. What should I do if my skin feels dry after using oils?
    To maximize the benefits of our oils and avoid dryness, always apply them to damp skin. You can use a hydrolate, mineral water, or any water-based product to moisten your skin first. This method helps lock in moisture and enhance the oils' effectiveness.
  • 6. How can I track my order?
    You will receive a tracking link in your confirmation email once your order has shipped. This link will allow you to follow your order’s journey directly from our website.
  • 7. What if I have specific concerns about a product or my skin type?
    If you have particular skin concerns or are unsure which product is right for you, we encourage you to try our samples or purchase our display box for $12.99 (with free shipping). This is an excellent way to test our products and see which ones best suit your skin before committing to full-size versions.
  • 8. Are all your products vegan?
    Most of our products are vegan, but a few include beeswax. We are committed to transparency about our ingredients, enabling you to make choices that align with your skincare goals and ethical standards.
  • 9. How should I store my skincare products?
    Store your products in a cool, dry place away from direct sunlight to preserve the integrity and efficacy of our natural ingredients.
  • 10. How long can I use my products?
    The shelf life of our products varies depending on their specific formulations and ingredients. Although our products typically remain effective for 6 to 12 months after opening, we recommend using them within 3 months to enjoy the best possible benefits. This ensures you experience the full potency and effectiveness of our natural ingredients. We suggest storing the products in a cool, dry place away from direct sunlight to maintain their freshness and efficacy.
  • 11. How can I contact customer service?
    Our customer service team is ready to assist with any questions or concerns. Contact us via email, contact form or our website's live chat feature during business hours.
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