STORE POLICY
CUSTOMER CARE
Welcome to Lelya Cosmetics! We're committed to providing you with an exceptional experience both through our products and customer service.
Contact Us: For any inquiries, assistance with orders, or feedback, please reach out to us. We're here to ensure your experience with Lelya Cosmetics is nothing short of extraordinary.
Feedback and Inquiries: Your thoughts and experiences matter to us. Whether it’s product feedback, questions about our ingredients, or assistance with your order, our team is ready to assist.
Order Support: If you need any help with placing orders or have questions about an existing order, our customer service team is available to guide you through the process.
General Queries: For all other general questions, feel free to contact us. We’re always eager to hear from and assist our customers.
Quality Assurance: At Lelya Cosmetics, we take pride in our product quality and customer satisfaction. If there's anything you feel we can improve upon or do differently, we're all ears!
PRIVACY & SAFETY
Your privacy and security are paramount to us. We are dedicated to safeguarding your personal information and ensuring a secure online shopping experience.
Data Protection: We collect and use your information only as necessary to deliver our products, services, and manage our business operations. We are committed to handling your personal data responsibly and in compliance with all applicable privacy laws.
Secure Transactions: Our website uses secure transaction methods and encryption protocols to protect your personal and payment information. We partner with trusted third-party banking services to verify payment and ensure transaction security.
Privacy Policy: We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. Our privacy policy details how we collect, use, and protect your information, and can be accessed for more information on our website.
Contact Information: If you have any concerns or questions about how we handle your data and protect your privacy, please don't hesitate to contact us. We're transparent in our practices and happy to address any of your queries.
Continuous Monitoring: We continuously review our policies and practices to ensure your data remains secure and your privacy is respected. We'll keep you updated on any significant changes that might affect you.
Your trust is important to us, and we're committed to ensuring the privacy and safety of our customers at every step.
PAYMENT METHOD
At Lelya Cosmetics, we offer a variety of convenient and secure payment options to cater to your preferences. Here are the methods available for completing your purchase:
Credit/Debit Cards: We accept most major credit and debit cards. All transactions are secured, ensuring your card details are protected.
PayPal: For a quick and secure checkout, you can opt to pay via PayPal. This method is efficient and safe, keeping your financial information private.
Cryptocurrency Payments: Embracing the digital age, we also accept payments in select cryptocurrencies. To pay using this method, please transfer the total amount to our designated crypto wallet. The details of our wallet will be provided at checkout. Please note, due to the nature of cryptocurrency transactions, payments made via crypto cannot be refunded to your wallet. In case of returns or cancellations, the refund will be processed in the form of store credit or as a refund to an alternative payment method.
We strive to offer flexible and modern payment solutions to enhance your shopping experience. If you have any questions about payment methods, please feel free to contact us.